This entry was posted on Monday, December 10th, 2007 at 5:18 pm and is filed under Customer Feedback. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
December 10, 2007
We regularly receive letters from customers about their experience with Mile High Honda. We thought we might occasionally include some of these comments here in our blog. The following letter represents comments from ‘RJ’ of Denver, lightly edited only to preserve customer anonymity:
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Dear Mr. Ablin:
Last month I purchased a car from your agency. The salesman who represented your company in this transaction was Doug Williams. Over the years I have purchased many cars (new and used). My car purchasing experiences have not always been pleasant and at times I have equated it to a dental appointment for a root canal.
When I found the car for sale on the internet I was interested in it but was not looking forward to going through the purchase process, so when I placed a telephone call to your agency about the car it was with some trepidation. Doug responded to my call and, as I said before, handled the sale of the car.
From our first telephone conversation through our post-sale conversation regarding minor repairs to the car I found it a pleasure dealing with Doug. He did not use any ’strong-arm’ sales tactics and I felt he was honest and upfront with me during the transaction. When I asked about the car’s history Doug introduced me to the sales person who had taken it in on trade so that I could question him about the car.
I think you get the idea, I found it a pleasure working with Doug. As a manager in the business world for the past several decades I speak from experience when I say that Doug Williams is a real asset to your company.
Sincerely,
RJ of Denver / May 2007
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