This entry was posted on Tuesday, December 18th, 2007 at 3:23 pm and is filed under Customer Feedback. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
Here’s another note from a customer that seems to think we do okay in service after sales department. We won’t argue with that. In any case here are the comments the way we received them:
(begin quote)
Dear Mr. Ablin,
I am writing to commend to your attention the extraordinary service department at Mile High Acura. My husband, (name omitted), and I recently acquired a 2006 Acura RL which required repair.
Brittney Waters, Service Consultant, we found to be most courteous and professional. From the booking of the appointment, to her greeting my husband when he brought in the car, through her explanation of the exact nature of the repairs required, she was a pleasure to deal with. She even arranged a ride home for my husband when the extent of repairs was discovered to require more time than originally contemplated.
After repairs were completed and I had questions beyond Brittney’s authority to answer, she referred me to Steve Kane, Service Manager. Steve went well beyond what I could have reasonably expected to satisfy my concerns, convincing me that Mile High is a first-rate organization He exemplifies the kind of customer service one hopes for but rarely finds these days.
In our 35-plus years of automobile ownership, having owned or leased some 23 cars and having visited dozens of repair facilities, we have never dealt with any establishment that impressed us nearly so much as Mile High. Mile High has earned our business, and we will consider none other to service our Acura.
Sincerely,
SZ of Aurora / September 2007
(end quote)
0 read user's comments