This entry was posted on Tuesday, January 15th, 2008 at 11:22 am and is filed under Customer Feedback. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
While we’re accustomed to receiving letters from satisfied customers, it’s not every day we get such high praise as this. ‘Life-saving sales and service at Mile High Honda’ … has a nice ring to it don’t you think?
While the phrase may not be adopted as our official company slogan, we certainly don’t mind passing along the comments of this kind and appreciative customer about her experience with our people. Please read on:
(begin quote)
Dear Yury,
This letter is late. None-the-less, I want to tell you how Eric Pruter and Keith Dixon saved my life. Yes, I’m beholding to you financially for the next 36 months, but that’s insignificant when compared to the state I was in when I arrived there on July second. I flew in from Ireland that morning. My 97 Civic made it to the first toll on E470 when something went terribly wrong. (The less said about that the better.) The car, my luggage and I arrived at Eric’s counter around two. I was in the worse shape of the three. The car was pronounced “dead,” and I didn’t hear much after that. Eric, Keith and I had talked about a new car back in April, so Keith knew what I wanted. How it was there 24 hours later I’ll never know.
I love my new Civic, I enjoy coming in for service because Eric is such a professional and now I have a highly informed and competent friend in sales. You should be proud of the service these two men provide Mile High; I know I am.
Sincerely,
PM / July of 2007
(end quote)
0 read user's comments