Archive for the 'Customer Feedback' Category
In our continuing series of videos profiling our people and products here’s a recent interview with Yury Ablin, General Manager of Mile High Honda in Denver, Colorado.
Mile High Honda
2777 South Havana
Denver, Colorado 80014
(303) 369-7800
The Honda Pilot, whether the 2008 version or the upcoming 2009 model, has been and is expected to be a favorite on the streets and highways of Denver and throughout the Colorado Rocky Mountain region.
The Pilot was originally designed to fill the sizeable US demand for SUVs. Prior to the introduction of the Pilot, Honda had only the somewhat smaller CR-V, and the Passport. In comparison to the CR-V, the Honda Pilot offers increased overall size, passenger space, and towing capacity. The Pilot has been a best-seller for Honda.
The Honda Pilot is capable of transporting up to eight passengers. The third row seats 3, allowing additional seating of adults and children. Similar to the Honda Odyssey, the rear seats are designed to fold into completely flat surfaces to allow larger cargo inside if necessary. Seats are configured as stadium seating. Optional amenities that can also be included are a powered moonroof, DVD entertainment system, a navigation system, and much more.
As much a solid endorsement for the 2008 Honda Pilot as anything is its continued development and evolution for 2009. Available in the spring, the newest Honda Pilot is featured in the video below. The video’s about five minutes long … so maybe relax for a few minutes and take a look.
The Honda CR-V is yet another of the Honda models that sees its share of action on Denver area roads and highways. We think the new 2008 version will add to its local visibility, and with some interesting and attractive new styling and functionality.
Borrowing a line or two from the folks at Honda, “Life’s full of irresistible enticements. And we’re proud to offer yet another – the 2008 Honda CR-V.” Continuing on listed CR-V highlights include:
Sleek, Smooth Exterior
- Body-colored bumpers
- One-touch power moonroof with tilt feature (EX, EX-L)
- Folding power side mirrorsIndulgent Interior
- Available Honda Satellite-Linked Navigation System
- Available heated leather seats
- Tilt and telescopic steering columnPowerful Engine
- 166-hp, DOHC i-VTEC 4-cylinder engine
- Great fuel economy: 20/27/23 (city/highway/combined) (2WD).
- Ultra-Low-Emission Vehicle (ULEV) designation
We like including video links on our blog since automobiles are of course so much more than just words alone. If you’ve got five minutes, check out the independent Kelley Blue Book review of the new 2008 Honda CR-V. Keep in mind the video is not a Honda production so you’ll see references to some of our competition, though the Kelley Blue Book people seem to think the CR-V is a smart choice. See it for yourself below:
The folks at Honda not only make great cars … their videos are not bad either. Here’s one that features the new 2008 Honda Civic … a car we like a lot. Civics are actually the top Honda model that consumers search for online.
If you’re looking for a Honda Civic in Denver, consider Mile High Honda. People seem to like doing business with us. Whether you’re in the market for a Honda Civic or another model, we’ll do our best to help.
In the meantime maybe check out the video below:
Hello. My name is Randy. I’m a sales consultant here at Mile High Acura in Denver. I thought I would share a letter with you that I received from a young lady I sold a car to a couple years ago.
She had been to other car dealers wanting to buy an Acura TL. She first came in to Mile High Acura in tears because she’d had such difficulty elsewhere getting the attention she needed. Apparently since she was a young person she hadn’t been taken seriously. Though as it turned out she was of legal age to buy a car and had a very nice down payment. She went home with a beautiful new white Acura TL. She was then crying tears of joy that someone would help her establish credit and help to make her dream come true. This is the letter I just received:
(begin quote)
Dear Randy,
Two years. Wow! It doesn’t feel that long. I just wanted to tell you thank you for everything you did to help me into my car! It has been like a dream come true. Thank you again and take care.
Sincerely,
M / January 2008
(end quote)
No matter what you’re trying to accomplish, I would love to help. I’ll try to make it work for you!
Randy Schmuki / Direct: 303-226-5103 / rschmuki@autotree.net
While we’re accustomed to receiving letters from satisfied customers, it’s not every day we get such high praise as this. ‘Life-saving sales and service at Mile High Honda’ … has a nice ring to it don’t you think?
While the phrase may not be adopted as our official company slogan, we certainly don’t mind passing along the comments of this kind and appreciative customer about her experience with our people. Please read on:
(begin quote)
Dear Yury,
This letter is late. None-the-less, I want to tell you how Eric Pruter and Keith Dixon saved my life. Yes, I’m beholding to you financially for the next 36 months, but that’s insignificant when compared to the state I was in when I arrived there on July second. I flew in from Ireland that morning. My 97 Civic made it to the first toll on E470 when something went terribly wrong. (The less said about that the better.) The car, my luggage and I arrived at Eric’s counter around two. I was in the worse shape of the three. The car was pronounced “dead,” and I didn’t hear much after that. Eric, Keith and I had talked about a new car back in April, so Keith knew what I wanted. How it was there 24 hours later I’ll never know.
I love my new Civic, I enjoy coming in for service because Eric is such a professional and now I have a highly informed and competent friend in sales. You should be proud of the service these two men provide Mile High; I know I am.
Sincerely,
PM / July of 2007
(end quote)
Here’s another note from a customer that seems to think we do okay in service after sales department. We won’t argue with that. In any case here are the comments the way we received them:
(begin quote)
Dear Mr. Ablin,
I am writing to commend to your attention the extraordinary service department at Mile High Acura. My husband, (name omitted), and I recently acquired a 2006 Acura RL which required repair.
Brittney Waters, Service Consultant, we found to be most courteous and professional. From the booking of the appointment, to her greeting my husband when he brought in the car, through her explanation of the exact nature of the repairs required, she was a pleasure to deal with. She even arranged a ride home for my husband when the extent of repairs was discovered to require more time than originally contemplated.
After repairs were completed and I had questions beyond Brittney’s authority to answer, she referred me to Steve Kane, Service Manager. Steve went well beyond what I could have reasonably expected to satisfy my concerns, convincing me that Mile High is a first-rate organization He exemplifies the kind of customer service one hopes for but rarely finds these days.
In our 35-plus years of automobile ownership, having owned or leased some 23 cars and having visited dozens of repair facilities, we have never dealt with any establishment that impressed us nearly so much as Mile High. Mile High has earned our business, and we will consider none other to service our Acura.
Sincerely,
SZ of Aurora / September 2007
(end quote)
We regularly receive letters from customers about their experience with Mile High Honda. We thought we might occasionally include some of these comments here in our blog. The following letter represents comments from ‘RJ’ of Denver, lightly edited only to preserve customer anonymity:
(begin quote)
Dear Mr. Ablin:
Last month I purchased a car from your agency. The salesman who represented your company in this transaction was Doug Williams. Over the years I have purchased many cars (new and used). My car purchasing experiences have not always been pleasant and at times I have equated it to a dental appointment for a root canal.
When I found the car for sale on the internet I was interested in it but was not looking forward to going through the purchase process, so when I placed a telephone call to your agency about the car it was with some trepidation. Doug responded to my call and, as I said before, handled the sale of the car.
From our first telephone conversation through our post-sale conversation regarding minor repairs to the car I found it a pleasure dealing with Doug. He did not use any ’strong-arm’ sales tactics and I felt he was honest and upfront with me during the transaction. When I asked about the car’s history Doug introduced me to the sales person who had taken it in on trade so that I could question him about the car.
I think you get the idea, I found it a pleasure working with Doug. As a manager in the business world for the past several decades I speak from experience when I say that Doug Williams is a real asset to your company.
Sincerely,
RJ of Denver / May 2007
(end quote)